Terms of Service

PRIVACY POLICY FOR ROCKELLS FARM SECURE DOG WALKING FIELD

Effective Date – 10 June 2026

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At Rockells Farm, we understand that your privacy is important to you. We are committed to protecting
the personal information you share with us when using our services. This Privacy Policy outlines how we
collect, use, store, and protect your personal data in connection with the dog walking field.
By using our services, you agree to the collection and use of your information in accordance with this
policy.

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1. Information We Collect
We collect the following types of personal information when you book or use our services:
- Personal Identification Information: This may include your name, email address, phone
number, and billing information.
- Payment Information: When booking services, payment details (credit/debit card numbers) are
processed through a third-party payment processor. We do not store your payment card details.
- Usage Data: We may collect data related to how you interact with our website, services, or
booking platform, such as IP address, browser type, and usage activity.

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2. How we use your information
The information we collect is used for the following purposes:
- To provide our dog walking and field booking services.
- To communicate with you about your bookings, schedule changes, promotions, and updates.
- To improve our services and tailor our offerings to your needs.
- To process payments securely and manage your account.
- To comply with legal requirements or regulations.

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3. Protecting your information
We take the security of your personal information seriously. We employ a variety of security measures,
including encryption and secure server protocols, to protect your data from unauthorised access,
alteration, or disclosure.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee
absolute security. We encourage you to take steps to protect your own data by ensuring your login
credentials are secure and private.

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4. Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in
the following circumstances:

- Service Providers: We may share your data with third-party service providers who assist us in
operating our business (such as payment processors, email providers, etc.). These service
providers are obligated to keep your information confidential and use it only for the purposes for
which it was provided.
- Legal Requirements: We may disclose your personal information if required by law or if we
believe such action is necessary to comply with legal obligations, protect our rights, or ensure
the safety of our customers and staff.

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5. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this
policy, unless a longer retention period is required or permitted by law. If you would like us to delete your
information, you can contact us using the information below, and we will take appropriate action.

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8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our
web page and update the “Effective Date” at the top of the policy. We encourage you to review this policy
periodically to stay informed about how we are protecting your information.

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9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal
information, please contact dogfield@rockellsfarm.co.uk